Frequently Asked Questions

General Questions

How can I purchase the theme?

You can purchase the theme using PayPal. It’s not necessary to have an account, just a credit or debit card to process the payment with.

How can I get updates?

You can update your theme using the traditional WordPress update tools or you can log in to your Design Lab account (or create a new one) and go to “My Account > Downloads” to download the latest update available.

Why WordPress doesn’t show Theme update notifications?

To get update notifications in the WordPress Dashboard you need to activate your theme license.

Do I get support?

Our Themes include support for common issues. Support for the customization is not included.
If you have questions you can open a help request here (you must be a logged in member).

Can I use the theme on more than one site?

Yes, all of our themes can be used on as many websites as you like, including personal websites or client/business sites.

 

Theme License

Where I find my license?

You can find your theme license on the Purchase Receipt or you can log in to your Design Lab account and go to “My Account > License Keys” page.

How do I activate my license?

In your WordPress dashboard go to “Appearance > Theme License” and paste your license key. Then click on “Activate License” button.
Old theme versions: Upgrade your theme to the latest version available to activate license key.

What happens when my license expires?

Your theme will continue to work after your license expires, but you will not receive support and updates for the product any longer.

How do I renew my license?

You will be sent a notification email 15 days prior to the license expiration date. You can also find a renewal link on your “My Account > Purchase History” page.

How much does it cost to renew my license?

You’ll be able to renew your license at a 30% off discounted rate of the current theme price.

What do I receive when renewing my license?

Renewing your license provides an additional year of support and updates to your theme.